Find answers to frequently asked questions about our products, services, and ordering process.
You can request a quote by visiting our Contact Us page and filling out the inquiry form. Select "Request a Quote" as the inquiry type and provide details about your requirements. Our team will respond within 24 hours with a customized quote.
Yes, we provide comprehensive installation services worldwide. Our experienced installation teams can handle projects of any scale, from simple shelving systems to complex automated warehouses. We offer project management, installation supervision, and turnkey solutions depending on your needs.
We offer a comprehensive range of shelving systems including: Pallet Racking (selective, drive-in, push-back), Cantilever Racking for long materials, Multi-tier Shelving, Mezzanine Platforms, AS/RS (Automated Storage and Retrieval Systems), and custom solutions. With over 3,000 product models, we can meet virtually any warehouse storage need.
Yes, our intelligent warehousing solutions are designed for seamless integration with most major WMS (Warehouse Management Systems), WCS (Warehouse Control Systems), and ERP platforms including SAP, Oracle, Microsoft Dynamics, and more. Our engineering team will work with your IT department to ensure smooth system integration.
Yes, our products meet international quality and safety standards. We are ISO 9001:2015 certified for quality management. Our racking systems comply with FEM (European Federation of Materials Handling), AS 4084 (Australian Standard), and RMI (Rack Manufacturers Institute) specifications. We can provide relevant certifications upon request.
Lead times vary depending on the complexity and scale of your project. Standard products typically ship within 2-4 weeks. Custom solutions require 4-8 weeks for design, manufacturing, and quality inspection. Large-scale automation projects may take 12-16 weeks. Our team will provide an accurate timeline during the quotation process.
We accept various payment methods including T/T (Telegraphic Transfer), L/C (Letter of Credit), and Western Union. For large projects, we typically require a 30% deposit upon order confirmation, with the balance due before shipment. Specific payment terms can be discussed based on project size and requirements.
Our 28,000 m² manufacturing facility is strategically located near a major shipping port in Guangdong, China, enabling efficient global logistics. We handle all export documentation, customs clearance, and can arrange shipping to any destination worldwide. We support various shipping methods including sea freight, air freight, and rail transport (for European destinations). Our logistics team ensures your products arrive safely and on time.
All DepotFit products come with a standard 2-year warranty covering manufacturing defects. For automation systems, we offer extended warranty options up to 5 years. Our after-sales support includes: 24/7 technical support hotline, remote diagnostics for automated systems, on-site maintenance services, spare parts availability guarantee, and comprehensive training for your staff.
Technical support is available through multiple channels: Email support at support@depotfit.com (response within 24 hours), phone support during business hours, remote assistance for automated systems, and on-site support for critical issues. Our technical team includes structural engineers and automation specialists ready to assist you.
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